SnapSync Sports LLC
Privacy Policy
Last Updated: November 11, 2026
SnapSync Sports LLC ("SnapSync," "we," "us," or "our") respects the privacy of coaching staffs, athletic programs, and student-athletes. This Privacy Policy explains what information we collect when you visit snapsyncsports.com or use the SnapSync portal, how we use it, and how we protect your team's video footage.
1. Information We Collect
- Account & Program Information: When you register a program or join a coaching staff, we collect your name, email address, team or school name, sport, and billing details (processed securely through our payment provider; we do not store full credit card numbers on our servers).
- Game Film & Metadata: We collect the video files you upload along with technical metadata such as video resolution, frame rate, upload timestamps, and manual timeline edits you make in the portal.
- Usage & Technical Logs: We collect standard browser and device logs (IP address, browser type, upload progress, and error logs) to keep the portal secure and troubleshoot upload issues.
2. How We Use Information
We use the information we collect to:
- Create and manage your coaching staff accounts and team permissions.
- Process, cut, and visually sync your uploaded game film.
- Communicate with you about processing status, account updates, billing, and customer support.
- Monitor server performance, prevent abuse, and maintain platform security.
3. Improving Our Automated Cutting & Syncing Models
We may use uploaded game footage internally to train and refine our computer vision models so they detect snaps, whistles, and camera angles more accurately across different field conditions and lighting.
- Strictly Internal: This training is strictly internal to SnapSync Sports LLC. We never sell game film, never license customer video to external AI companies, and never publish team footage without separate written permission.
- No Athlete Identification: Our models analyze ball movement, player formations, and play boundaries—we do not use facial recognition or biometric tracking to identify individual youth or student-athletes.
- Easy Opt-Out: Programs or school districts may opt out of internal model training at any time by emailing info@snapsyncsports.com.
4. Youth & Student-Athlete Privacy
SnapSync is built for adult coaching staffs (18+) to manage team film. At launch, we do not offer student-athlete or parent logins, and we do not knowingly collect personal contact information directly from children under 13. Coaches and programs are responsible for ensuring their video uploads comply with their local school district or league filming policies.
5. How We Share Information
We do not sell, rent, or trade your personal information or game film. We share data only with trusted infrastructure providers necessary to run the Service (such as server hosting, storage, authentication, email, and payment processing), all bound by strict confidentiality and security obligations, or when required by law.
6. Data Retention & Deletion
- Video Retention: Game film is retained according to your active subscription tier (14 days active storage for Cut & Export; 12 months active storage followed by archiving for Full Season + Media Viewer plans).
- Account & File Deletion: Coaches can delete individual games directly inside the portal at any time. To request complete deletion of your program account and archived footage, email info@snapsyncsports.com and we will process your request promptly.
7. Data Security
We use industry-standard encryption (HTTPS/TLS encryption in transit and encrypted storage at rest) along with role-based access controls so that only authorized members of your coaching staff can view your team's film.
8. Changes to This Policy & Contact Us
We may update this Privacy Policy from time to time as we add new sports or features. If we make material changes, we will update the "Last Updated" date above and notify active program administrators.
If you have questions about privacy, data security, or opting out of model training, reach out anytime at info@snapsyncsports.com.